Does Operations support walk-in and phone bookings?
Yes. Staff can create and manage reservations, guests, room assignments, the guest bill, check-in, checkout, housekeeping, and service requests. Public online booking starts with Front Desk.
Can Ivory Key work with the PMS we already run?
Not as a plan feature. If you need to keep your current system, we can look at it as scoped work: we look at what your system can expose, then build and run the connection around it, so your team keeps booking where they book today while room readiness, housekeeping, and service execution move into Ivory Key. It is not a switch you flip from a plan: every connection is assessed and quoted first, and if a system has no usable API or webhooks we will tell you that plainly rather than take the work. Separately, Complete and Enterprise include outgoing webhooks and API keys your own systems can use to read free rooms and prices and to make, change and cancel bookings; on Front Desk they are a ₦15,000.00 add-on.
Do you take a cut of what my guests pay?
Guest payments go into your own Paystack or Credipay account. Each provider charges its own fees and tells you what they are directly. Ivory Key is paid only the monthly subscription; we take no share of what your guests pay you.
What happens when we outgrow a room or team-member limit?
Add 10 rooms for ₦10,000.00 a month, or 5 team members for ₦10,000.00 a month. You only need to change plan if you want more of what the plan does.
Can I have a website on Front Desk?
Yes. Your hotel website is a ₦12,000.00 a month add-on on Operations and Front Desk, and it is included in Complete and Enterprise. It is built from your live rooms and prices.
Is there a free trial?
Yes. Every self-serve plan starts with 14 days free, and no card is needed. Nothing is charged during the trial, and cancelling before it ends costs nothing. When it ends we send the first invoice, for a month or a year, whichever you chose.
Can we pay yearly?
Yes: twelve months for the price of ten. Choose Yearly above the plans. Yearly plans keep their naira price for the year. On a free trial, your year starts when the trial ends. Nothing is charged before then, and cancelling during the trial costs nothing. Cancelling renewal stops the next year being charged. You keep everything until the year you paid for ends. To end sooner, ask us. We refund what you paid minus the days you used, each day charged at the normal monthly price (monthly price × 12 ÷ 365). The two free months come with a completed year. Refunds go to your Ivory Key billing wallet straight away, or to your bank account within ten working days if you ask. Assisted setup and add-ons are not part of the yearly payment and are not refunded by it. Upgrading during the year charges the difference between the two yearly prices for the days left. A downgrade starts at your next renewal.
Is implementation included?
Setting up yourself is free, with guided setup on every page. If you would rather we did it, assisted setup is ₦150,000.00 once, done remotely for one property: rooms and room types, rates and booking setup, staff accounts and roles, importing your data from our template, one training session, and help on the day you go live. Complex migrations, custom integrations, heavy data clean-up and extra properties are quoted separately, and on-site work is charged for time and travel. Ask for it on the contact page.
How should we compare a lower monthly price?
Compare the rooms and team each plan allows, what it includes, payment fees, add-ons, setup work and support together. A lower monthly price is only better when it covers what your hotel needs.