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Register book and WhatsApp, or Ivory Key?
Most hotels we talk to run on a register book and WhatsApp. They work, until the desk is busy or you are not there. Here is what changes, and what to ask any hotel software before you pay.
Seven everyday moments
Register book and WhatsApp vs Ivory Key.
A register book is free and never loses signal, and for a few rooms with the owner always at the desk it can be enough. This is where it stops being enough.
Turn the pages, or ask whoever was at the desk. Two people can promise the same room.
One list of bookings, whether your team entered them or the guest booked online on your booking page (from Front Desk).
See how it worksAdd up the room, the bar and the payments by hand, often at checkout, with the guest waiting.
Each booking has one bill showing what was charged, what was paid and what is left.
See how it worksAnyone with the pen can add or cross out a line, and nobody is asked why.
Desk staff can record payments and add charges. They cannot remove a charge or approve a refund. A manager does.
See how it worksA message in the group chat that someone has to read, and remember.
Checkout marks the room dirty and creates the cleaning job. When the cleaning is done, the room is ready again.
See how it worksThe register carries on, and that is a real strength of paper.
The front desk keeps working: saved screens stay readable, and check-in, checkout, room status and walk-ins are kept on the device and sent when the connection returns.
See how it worksAsk the desk, and wait for the answer, if you are not there.
A summary of yesterday is emailed every morning at 7, hotel time, to admins and managers.
See how it worksFree, apart from the books and the time. Nothing to learn.
From ₦49,000.00 a month, priced in naira. Start free for 14 days with no card.
See how it worksBefore you pay anyone
Questions to ask any hotel software vendor.
Ask these of every company on your list, us included. A good answer is something you can see on a screen, with your own booking.
A real screen with a real booking, not a slide.
The bill shows what is owed. Desk staff cannot remove a charge or approve a refund on their own.
See it for yourselfA list of what works, and what waits to be sent.
Saved screens stay readable, and check-in, checkout, room status and walk-ins are kept on the device and sent when the connection returns.
See it for yourselfA plain answer about your own account and about fees.
Guest payments go into your own Paystack or Credipay account. Each provider charges its own fees. We're paid only the monthly fee.
See it for yourselfRoles described in words, not a table of codes.
Desk staff, housekeeping and managers each see what their job needs. Staff access is described in plain words.
See it for yourselfSomething that arrives without you asking.
A summary of yesterday is emailed every morning at 7, hotel time, to admins and managers.
See it for yourselfThe monthly price, each add-on and one-off charge, and what is not included.
Plans are priced in naira. Add-ons are listed with their prices: your hotel website is ₦12,000.00 a month on Operations and Front Desk. Payment-provider fees are the provider's own. Setting up yourself is free.
See it for yourselfA trial that does not ask for a card.
Every self-serve plan starts with 14 days free. No card is needed, and nothing is charged until the trial ends.
See it for yourselfTry it on your own hotel
Put your own rooms in and see.
No card needed. Priced in naira, from ₦49,000.00 a month.
Start free for 14 days