How it works
How Ivory Key runs your hotel day.
Four parts, in the order a day happens: the desk takes the booking, the money is counted, the rooms get cleaned, and you see how it went.
No card needed. Priced in naira, from ₦49,000.00 a month.
01 · The desk
Every booking in one list.
Walk-ins, phone calls, agents and guests booking online all land in the same place, so the desk never has to ask which book to look in.
- One list. Bookings your team enters and bookings guests make on your own booking page (from Front Desk) sit side by side.
- One bill per booking. Room charges, extras and payments for a stay are all on that booking's bill.
- Keeps working when the internet or power drops. Saved screens stay readable, and check-in, checkout, room status and walk-ins are kept on the device and sent when the connection returns.
02 · The money
Who has paid, and who still owes.
Every guest's bill shows what was charged, what was paid and what is left, so nobody leaves owing quietly.
- Desk staff add charges and take payments. They cannot remove a charge or approve a refund. A manager does that.
- Your guests pay you directly. Guest payments go into your own Paystack or Credipay account. Each provider charges its own fees. We're paid only the monthly fee.
- Caution deposits and refunds. Held, used for damage if needed, and refunded from the same bill.
03 · Rooms and team
Rooms get cleaned, and someone owns every request.
When a guest checks out, housekeeping knows straight away. Your team works from their own phones and sees what their job needs.
- Checkout starts the cleaning. The room is marked dirty and a cleaning job is created. When the cleaning is done, the room is ready to sell again.
- Requests have an owner. A guest asks for towels or a repair, and one person is named for it, with the time it was promised.
- Each person sees what their job needs. Desk, housekeeping and managers get different screens and different permissions, described in plain words.
04 · The owner
See the hotel without being there.
You do not have to ask the desk how yesterday went. It arrives before you have had breakfast.
- A summary of yesterday, every morning at 7. It is emailed at 7, hotel time, to admins and managers.
- Reports you can download. On Front Desk and above: takings, who owes, and what each room type earned.
- Prices in naira. Plans are priced in naira, and yearly plans keep their naira price for the year.
05 · Automations
Set it once. Ivory Key does the reminding.
Pick a ready-made automation or write your own in plain steps: when this happens, wait, check, then tell someone or do something. A check after a wait reads the booking as it is then, so nobody is chased for a bill they have already paid.
Still unpaid a day later
- Whena booking is made
- Waitone day
- Ifit is still unpaid, and not cancelled
- Thentell the front desk
Urgent requests go to a manager
- Whena guest or the desk raises a request
- Ifit is marked urgent
- Thentell the managers
- Otherwisetell the front desk
A no-show pays a fee
- Whena booking is marked as a no-show
- Thenadd a no-show fee to the bill, at the amount you set
Thirteen events can start one, among them a booking made, a guest checking in, a room's status changing, a cleaning job, a guest's request and a room-service order. Waits run from a minute to 30 days. Automations are on Front Desk and above.
Try it
Start with the front desk. Add the rest when you are ready.
No card needed. Priced in naira, from ₦49,000.00 a month.