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What is new

What changed in Ivory Key, month by month.

One short note a month, in plain words: what is different for your desk, your money, your rooms and your staff.

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Release notes

Newest first.

Each note covers a month. A change appears here once it has shipped, not before.

Desk, money and staff

Desk, money and staff

The front desk keeps working, and the money is tighter

  • The front desk keeps working through an internet or power outage. Saved screens stay readable, and check-in, checkout, room status and walk-ins are kept on the device and sent when the connection returns.
  • A summary of yesterday is emailed every morning at 7, hotel time, to admins and managers. It is on every plan.
  • You choose whether guests must pay before check-in: nothing, the first night or the full stay. Going past it needs a manager's permission and a reason.
  • A guest who has paid nothing and has no bill yet now shows as owing the booking total at checkout, not as owing nothing.
  • Guests can be moved to a better or cheaper room type. An upgrade charges only the gap, so they keep the rate they booked, and a manager can give it free with a reason.
  • When a booking's dates change, the nights the guest already had keep their price, and added nights are at today's price.
  • Two new room states: house use, which takes a room off sale, and out of service, which stays on sale but is never given to a guest.
  • Managers can invite and look after the people below them, at their own hotels, with permissions written in plain words. Nobody can change their own access.
  • Guests are emailed their confirmation when a payment link, or a payment recorded at the desk, confirms their booking.
Your team

Your team

Clearer invitations for your team

  • An invitation link that has expired or already been used now says so, and what to do next.
  • Sign-in and email-check messages are read out properly by screen readers.
  • Administrators can see which invitations are still waiting.
Sign-in and setup

Sign-in and setup

Sign-in, recovery and setup remember where you were going

  • After you sign in, you land on the page you asked for.
  • An expired password reset or email link gives you a way forward, not a dead end.
  • An invitation keeps the hotel's name in view while the new person makes an account and signs in.
  • The desk screens no longer jump about while live updates arrive.
Reports and requests

Reports and requests

Reports you can come back to, and requests with an owner

  • Saved report views keep the way you like to look at your numbers.
  • Compare one period with another, and open the records behind a figure.
  • Reports can be emailed to you on a schedule as a spreadsheet.
  • Guest requests show the time promised and can be assigned by shift.
  • Notifications group related items and can be snoozed without losing what is unread.
  • A setup checklist stays with you until the hotel is set up.

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